Highland Networks - Initial: Fiber Outage – Incident details

All systems operational

Initial: Fiber Outage

Resolved
Major outage
Started almost 4 years agoLasted 1 hour 12 minutes

Affected

Billing & Ticket System

Major outage from 6:47 AM to 8:00 AM

Network Infrastructure

Major outage from 6:47 AM to 8:00 AM

DNS Servers

Major outage from 6:47 AM to 8:00 AM

VPS Cloud Infrastructure

Major outage from 6:47 AM to 8:00 AM

Main Website

Major outage from 6:47 AM to 8:00 AM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Monitoring
    UTC
    Monitoring

    Configuration has been rolled back and we're monitoring the performance.

  • Identified
    UTC
    Identified

    Update: It appears a bad configuration has been applied to our core systems that is causing issues with connectivity to on our network.

    We are reverting the configuration now.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

    There is currently an impact to our fiber network that is impacting services. We will update once we have an ETR.