Highland Networks - Notice history

All systems operational

Main Website - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 99.83%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Billing & Ticket System - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 99.83%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Power Infrastructure - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Network Infrastructure - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 99.83%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

DNS Servers - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 99.83%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

HVAC Systems - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

VPS Cloud Infrastructure - Operational

100% - uptime
Sep 2022 · 100.0%Oct · 99.83%Nov · 100.0%

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Sep 2022
Oct 2022
Nov 2022

Notice history

Nov 2022

Emergency Telcom Reboot
  • Completed
    November 15, 2022 at 8:00 AM
    Completed
    November 15, 2022 at 8:00 AM

    Maintenance has completed successfully

  • In progress
    November 15, 2022 at 6:00 AM
    In progress
    November 15, 2022 at 6:00 AM

    Maintenance is now in progress

  • Planned
    November 15, 2022 at 6:00 AM
    Planned
    November 15, 2022 at 6:00 AM

    Our telecommunications operator needs to perform an emergency equipment reboot.

    This can cause up to a 30 minute outage for the reboot.

Oct 2022

Initial: Fiber Outage
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    Configuration has been rolled back and we're monitoring the performance.

  • Identified
    Identified

    Update: It appears a bad configuration has been applied to our core systems that is causing issues with connectivity to on our network.

    We are reverting the configuration now.

  • Investigating
    Investigating

    We are currently investigating this incident.

    There is currently an impact to our fiber network that is impacting services. We will update once we have an ETR.

Network Upgrade 10/01/22
  • Completed
    October 02, 2022 at 5:30 AM
    Completed
    October 02, 2022 at 5:30 AM

    Maintenance has completed successfully

  • In progress
    October 02, 2022 at 4:30 AM
    In progress
    October 02, 2022 at 4:30 AM

    Maintenance is now in progress

  • Planned
    October 02, 2022 at 4:30 AM
    Planned
    October 02, 2022 at 4:30 AM

    We are going to be upgrading some of our core network equipment during this maintenance window. Please expect a network of outage of around 20 minutes during this maintenance period so we can upgrade some of our core components.

Sep 2022

Informational: Network Peering Communication
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are currently working with our telcom operator regarding some issues with network peering. This does not impact your service's ability to connect to the internet, it only impacts the speed in which it does.

    We have discovered an issue with some international network peering across our network and we are working with our telcom operator to get this resolved as soon as possible.

Increased Packet loss
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    Emergency Maintenance has started! Network services will be briefly down during this maintenance, we will update this incident once resolved.

  • Investigating
    Investigating

    We are currently seeing increased latency, loss of speed, and increased packet loss across many endpoints.

    We are currently working with our Telco operator to see what is happening.

Sep 2022 to Nov 2022

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