Highland Networks - Notice history

All systems operational

Main Website - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Billing & Ticket System - Operational

100% - uptime
Mar 2022 · 99.96%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Power Infrastructure - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Network Infrastructure - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

DNS Servers - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

HVAC Systems - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

VPS Cloud Infrastructure - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Notice history

May 2022

Final: Migration of VPS Servers to New Platform
  • Completed
    May 13, 2022 at 6:00 AM
    Completed
    May 13, 2022 at 6:00 AM

    Maintenance has completed successfully

  • In progress
    May 13, 2022 at 4:00 AM
    In progress
    May 13, 2022 at 4:00 AM

    Maintenance is now in progress

  • Planned
    May 13, 2022 at 4:00 AM
    Planned
    May 13, 2022 at 4:00 AM

    Date: 5/13/22 Time: 12AM to 2AM EST Description: Final Migration of VPS Servers from our legacy system to new system.

    During this maintenance window, VPS services will need to be shutdown to be moved and the outage may last anywhere from 15-30 minutes per server to prevent data loss. Please contact support if you have any questions.

Billing Panel Database Upgrade
  • Completed
    May 12, 2022 at 5:00 AM
    Completed
    May 12, 2022 at 5:00 AM

    Maintenance has completed successfully

  • In progress
    May 12, 2022 at 4:00 AM
    In progress
    May 12, 2022 at 4:00 AM

    Maintenance is now in progress

  • Planned
    May 12, 2022 at 4:00 AM
    Planned
    May 12, 2022 at 4:00 AM

    Date: 05/12/22 Time: 12AM EST - 1AM EST Description: We will be upgrading our database on our billing panel at portal.highland-networks.com. During this time our billing portal will be unavailable.

    This outage will not impact your services and will only impact our management panel. During this time, support can be contacted by email at support@highland-networks.com

Initial Migration of VPS Servers to new platform
  • Completed
    May 10, 2022 at 6:49 AM
    Completed
    May 10, 2022 at 6:49 AM

    Initial Migration is completed.

    Our final migration is scheduled for 5/13/22. Details are above.

  • Update
    May 10, 2022 at 5:18 AM
    Update
    May 10, 2022 at 5:18 AM

    Update: Select VPS servers will need to be rebooted during this migration process due to disk migration incompatibilities.

    Your instance may be instantly rebooted back to the operating system.

  • Update
    May 10, 2022 at 3:09 AM
    Update
    May 10, 2022 at 3:09 AM

    Maintenance duration updated.

    We have updated the duration of our maintenance window until 4AM EST.

    This will still have no impact on your VPS Cloud services.

  • In progress
    May 10, 2022 at 2:00 AM
    In progress
    May 10, 2022 at 2:00 AM

    Maintenance is now in progress

  • Planned
    May 10, 2022 at 2:00 AM
    Planned
    May 10, 2022 at 2:00 AM

    Date: 05/09/2022 Time: 10PM EST to 12AM EST Description: We will be migrating our existing VPS Cloud system to a new platform.

    This will have no impact on services or management. After the maintenance is done, our management panel will experience a brief 15 minute outage as we upgrade the software on our billing panel side.

    IMPACT: No Impact to services on VPS Cloud Platform

Apr 2022

No notices reported this month

Mar 2022

Billing Panel is inaccessible due to server issue
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    Billing panel is inaccessible due to a server issue. We are currently working on getting this back up.

    This has no impact to your service functionality

INFORMATIONAL: Fiber Ring Upgrade
  • Update
    March 11, 2022 at 7:00 AM
    Update
    March 11, 2022 at 7:00 AM

    Maintenance has completed successfully

  • Completed
    March 11, 2022 at 7:00 AM
    Completed
    March 11, 2022 at 7:00 AM

    Maintenance has completed successfully

  • In progress
    March 11, 2022 at 5:00 AM
    In progress
    March 11, 2022 at 5:00 AM

    Maintenance is now in progress

  • Planned
    March 11, 2022 at 5:00 AM
    Planned
    March 11, 2022 at 5:00 AM

    We are performing updates to our fiber ring and traffic will be redirected onto the other half of the fiber ring during this time.

    There will be no outage on your services. There may be increased latency during this period between 50-100ms.

INFORMATIONAL: Network Security Maintenance
  • Update
    March 03, 2022 at 6:00 AM
    Update
    March 03, 2022 at 6:00 AM

    Maintenance has completed successfully

  • Completed
    March 03, 2022 at 6:00 AM
    Completed
    March 03, 2022 at 6:00 AM

    Maintenance has completed successfully

  • In progress
    March 03, 2022 at 5:00 AM
    In progress
    March 03, 2022 at 5:00 AM

    Maintenance is now in progress

  • Planned
    March 03, 2022 at 5:00 AM
    Planned
    March 03, 2022 at 5:00 AM

    We are performing security patches on some of our network hardware.

    There is no predicted impact to your services.

Mar 2022 to May 2022

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