Highland Networks - Notice history

All systems operational

Main Website - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Billing & Ticket System - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Power Infrastructure - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Network Infrastructure - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 99.98%

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Nov 2021
Dec 2021
Jan 2022

DNS Servers - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

HVAC Systems - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

VPS Cloud Infrastructure - Operational

100% - uptime
Nov 2021 · 100.0%Dec · 100.0%Jan 2022 · 100.0%

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Nov 2021
Dec 2021
Jan 2022

Notice history

Jan 2022

Extended Maintenance Window Tonight 12-4
  • Completed
    January 21, 2022 at 8:16 AM
    Completed
    January 21, 2022 at 8:16 AM

    Maintenance has been completed. Network Maintenance was successful.

  • Update
    January 21, 2022 at 7:57 AM
    Update
    January 21, 2022 at 7:57 AM

    Firewall cutover is being performed now. Expect connectivity loss as we replace a primary firewall appliance.

  • Update
    January 21, 2022 at 6:13 AM
    Update
    January 21, 2022 at 6:13 AM

    Maintenance is completed on our Billing & Ticket System.

    In Progress:

    DNS Servers VPS Infrastructure

  • Update
    January 21, 2022 at 5:13 AM
    Update
    January 21, 2022 at 5:13 AM

    Routine Maintenance is under way.

    Impacted systems:

    Billing and Ticket System DNS Servers.

  • In progress
    January 21, 2022 at 5:00 AM
    In progress
    January 21, 2022 at 5:00 AM

    We are planning for a scheduled maintenance during that time.

Rack 01 - Rack Switch Down
  • Resolved
    Resolved

    Services are back online

  • Investigating
    Investigating

    Rack 1's main switch has crashed due to a configuration fault.

    We are currently working on resolving the configuration fault and reverting the switch back to a recent config.

NETWORK WIDE: DEGRADED - High Latency
  • Resolved
    Resolved

    NTT NOC has corrected the MTU value on their switch and bounced the switch port.

    Services are fully back online and responding normally.

  • Identified
    Identified

    NTT NOC has identified an issue with the MTU setting on their equipment and is working to revert it back to the correct settings.

  • Update
    Update

    NTT NOC has been contacted and they are investigating the issue.

  • Investigating
    Investigating

    We are currently investigating an issue with packet loss and high latency on our NTT Carrier Link.

Rack 01 - Rack Switch Down
  • Resolved
    Resolved

    Rack 01 Switch has recovered and connectivity is restored.

  • Identified
    Identified

    Rack 1's main switch has crashed due to a configuration fault.

    We are currently working on resolving the configuration fault and reverting the switch back to a recent config.

Dec 2021

No notices reported this month

Nov 2021

Network Wide: Firewall Memory Leak
  • Resolved
    Resolved

    We are satisfied with the monitoring of the system. We will continue to monitor throughout the night.

  • Monitoring
    Monitoring

    Support teams have identified a memory leak in our primary firewall that has greatly degraded all network services.

    We implemented a fix and currently monitoring the result.

Network Wide: Fiber Cut
  • Resolved
    Resolved

    We identified an issue with BGP not automatically re-routing traffic after a fiber cut from one of our carriers.

    Outage identified: 2:45 PM EST Outage Resolved: 4:03 PM EST

    Resolution: BGP was manually adjusted to prefer our other carriers.

Nov 2021 to Jan 2022

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