Highland Networks - Notice history

All systems operational

Main Website - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 99.67%

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Dec 2021
Jan 2022
Feb 2022

Billing & Ticket System - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 99.67%

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Dec 2021
Jan 2022
Feb 2022

Power Infrastructure - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Network Infrastructure - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 99.98%Feb · 99.67%

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Dec 2021
Jan 2022
Feb 2022

DNS Servers - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 99.67%

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Dec 2021
Jan 2022
Feb 2022

HVAC Systems - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

VPS Cloud Infrastructure - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 99.67%

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Dec 2021
Jan 2022
Feb 2022

Notice history

Feb 2022

Network Bandwidth Upgrade - 2/21/22
  • Completed
    February 22, 2022 at 6:19 AM
    Completed
    February 22, 2022 at 6:19 AM

    Maintenance has completed successfully.

    All Services are restored.

  • In progress
    February 22, 2022 at 5:01 AM
    In progress
    February 22, 2022 at 5:01 AM

    Maintenance is now in progress.

  • Update
    February 22, 2022 at 4:50 AM
    Update
    February 22, 2022 at 4:50 AM

    ATTN: Maintenance will be starting in 10 minutes. This will last around 90 minutes and there will be a network outage during this window.

    We will inform you once it has been completed.

  • Update
    February 21, 2022 at 5:00 AM
    Update
    February 21, 2022 at 5:00 AM

    We are planning on upgrading one of our main 10GBPS links to support more traffic. Network appliances will need to be re-configured during this time period and modules replaced throughout our network.

    We estimate this maintenance will last 1hr-1hr and 30 minutes.

  • Planned
    February 17, 2022 at 5:27 AM
    Planned
    February 17, 2022 at 5:27 AM

    Correction: Maintenance will occur Monday going onto Tuesday at 12AM.

Network Wide: Fiber Cut
  • Resolved
    Resolved

    Fiber cut has been repaired by construction teams. Datacenter connectivity has been restored.

  • Update
    Update

    Update: Construction teams are still en-route to the source of the fiber cut.

  • Identified
    Identified

    Update: Construction crews have been dispatched to replace the cut fiber. I should have another update in 30-40 minutes.

  • Investigating
    Investigating

    Segra is reporting a fiber cut on one of the main backbones that occurred at 12:10 AM. Techs are on site investigating the damage. The facility has not provided an estimated time to restore.

Jan 2022

Extended Maintenance Window Tonight 12-4
  • Completed
    January 21, 2022 at 8:16 AM
    Completed
    January 21, 2022 at 8:16 AM

    Maintenance has been completed. Network Maintenance was successful.

  • Update
    January 21, 2022 at 7:57 AM
    Update
    January 21, 2022 at 7:57 AM

    Firewall cutover is being performed now. Expect connectivity loss as we replace a primary firewall appliance.

  • Update
    January 21, 2022 at 6:13 AM
    Update
    January 21, 2022 at 6:13 AM

    Maintenance is completed on our Billing & Ticket System.

    In Progress:

    DNS Servers VPS Infrastructure

  • Update
    January 21, 2022 at 5:13 AM
    Update
    January 21, 2022 at 5:13 AM

    Routine Maintenance is under way.

    Impacted systems:

    Billing and Ticket System DNS Servers.

  • In progress
    January 21, 2022 at 5:00 AM
    In progress
    January 21, 2022 at 5:00 AM

    We are planning for a scheduled maintenance during that time.

Rack 01 - Rack Switch Down
  • Resolved
    Resolved

    Services are back online

  • Investigating
    Investigating

    Rack 1's main switch has crashed due to a configuration fault.

    We are currently working on resolving the configuration fault and reverting the switch back to a recent config.

NETWORK WIDE: DEGRADED - High Latency
  • Resolved
    Resolved

    NTT NOC has corrected the MTU value on their switch and bounced the switch port.

    Services are fully back online and responding normally.

  • Identified
    Identified

    NTT NOC has identified an issue with the MTU setting on their equipment and is working to revert it back to the correct settings.

  • Update
    Update

    NTT NOC has been contacted and they are investigating the issue.

  • Investigating
    Investigating

    We are currently investigating an issue with packet loss and high latency on our NTT Carrier Link.

Rack 01 - Rack Switch Down
  • Resolved
    Resolved

    Rack 01 Switch has recovered and connectivity is restored.

  • Identified
    Identified

    Rack 1's main switch has crashed due to a configuration fault.

    We are currently working on resolving the configuration fault and reverting the switch back to a recent config.

Dec 2021

No notices reported this month

Dec 2021 to Feb 2022

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